Shipping & Returns
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How long will it take to get my pattern?
Shipping times vary by product availability and your location. For rug hooking patterns, because we hand print our designs, our printing backlog is typically 1-2 weeks long, and can sometimes be longer. If you order a pattern and need it for a specific date, please let us know using the note se... -
What countries do you ship to?
While we ship around the world, customers can only ship to specific countries online, due to the variability in shipping costs and customs. If you find our system won't ship to your address, reach out to us at patterns@rughook.com so we can provide a customized shipping solution and quote. Plea... -
Our goal is to make make sure each customer is satisfied with their purchase, so if you have questions or feedback on your order, please let us know. You can email us at: patterns@rughook.com. To learn more about our return policy, you can find it here: Honey Bee Hive Return Policy.